Caller may be asking about a specific property or an Agent, patiently ask if they want to speak with a specific Agent Bullet listand locate the agent from the directory
Caller wants to connect with a Specific Real Estate Agent.
Visit https://search.crestico.com/idx/roster
Locate the Associate-Licensee
Click on the Associate-Licensee's Profile
Scroll Down to the bottom of the page and in the "Send XXX a Message" collect the caller's information to submit.